U-Go Mobility is committed to ensuring accessible travel experiences across our network: 

Journey Planning: Customers can plan accessible journeys via Transport for NSW customer channels and third-party mobile sites and apps

Bus Stop Accessibility: U-Go Mobility understands the importance of accurate and up to date information and we are committed to ensuring service information at bus stops is relevant. 

The bus stops in our region have mixed ownership; they may be owned by councils, precinct owners or road authorities. Therefore, bus stops may have different infrastructure, such as shelters, seating, bins, information, lighting and CCTV or high curbs.  

We work with the relevant authorities to enable the diverse bus stops meet accessibility standards.  

If you have limited mobility you can board and travel on most buses. Occasionally, due to operational requirements, a non-accessible bus may be used to substitute accessible services. U-Go Mobility is working with Transport for NSW to ensure all our buses are fully accessible.

Accessible buses can be identified by the wheelchair symbol displayed on the front of the bus. Planning an accessible trip with the Transport Trip Planner shows customers which bus services have accessible features. On printed bus timetables this is indicated by a wheelchair accessible symbol or the letter a for accessible.

Accessible buses feature:

• Low floors

• Wide doors and aisles

• Wheelchair ramps

• Priority seating

• Grab rails

• Accessible stop buttons

• Destination signs.

U-Go Mobility adheres to relevant regulations and legislations to enable inclusivity and accessibility: 

• DDA Legislation: Complies with the Disability Discrimination Act 1992 and Disability Standards for Accessible Public Transport 2002 (Transport Standards). 

• Anti-Discrimination Act 1977 (NSW): Ensures compliance with state-level anti-discrimination laws. 

• Disability Inclusion Act 2014 (NSW): Aligns with state regulations aimed at promoting disability inclusion. 

• Guidelines for Disability Action Planning: Follows the NSW Government’s guidelines to enhance accessibility planning.